Portal login delays

Résolu Major
mars 5, 2026 at 9:15 AM Durée : 2h 15m

Systèmes affectés

PortalID

Mises à jour

Resolved mars 5, 2026 at 11:30 AM

Login performance has returned to normal. The underlying database connection pool has been tuned to prevent recurrence.

Monitoring mars 5, 2026 at 10:45 AM

A fix has been deployed. Login times are improving. We are monitoring for stability.

Identified mars 5, 2026 at 9:45 AM

Root cause identified: database connection pool exhaustion during peak morning traffic.

Investigating mars 5, 2026 at 9:15 AM

We are investigating reports of slow login times on the Portal.

Voir l'historique des incidents